Delivery Information

Activ Cycles offers home delivery and Click & Collect on all products – including our Personal Bike Delivery service across England and Wales.

We aim to despatch all goods in stock as quickly as possible. We will send you an email when the item is despatched along with tracking details. For bikes, please allow 2 days processing time for the build and pre-delivery inspection.

Please note we only deliver to mainland UK. We use Royal Mail, DPD, and DX courier services who will require a signature on delivery.

For Click & Collect enquiries regarding your order, please contact the collection store.

For delivery enquiries regarding your order, please contact sales@activcycles.co.uk or telephone 01233 424002.

A summary of our delivery types, costs, and delivery times is as follows:


DELIVERY OPTION	COST	LEAD TIME*
Click and Collect	Free	Available same day if in-store
Standard Delivery (orders below £50)	£4.99	2-4 working days
Standard Delivery (orders over £50)	Free	2-4 working days
Priority Delivery (orders below £100)	£7.99	1-2 working days
Priority Delivery (orders over £100)	Free	1-2 working days
Bulky Item Delivery**	£14.99	2-4 working days
Boxed Bike Delivery (below £1000) (not available for E-bikes)	£14.99	5-7 working days
Boxed Bike Delivery (over £1000) (not available for E-bikes)	Free	5-7 working days

*The delivery times given are for items in stock. If the item is at the supplier’s warehouse or on pre-order with an expected date, we will contact you to let you know the estimated despatch date.

**Bulky items include bike frames, bike forks, groupsets, rollers, turbo trainers, track pumps, wheels, and workstands.

Boxed Bike Delivery

We will build the bike, perform the pre-delivery inspection, and pack the bike in a box for despatch to you. You will need to unpack the bike, align the handlebars, add on pedals, and adjust the saddle. For home delivery of a ready-to-ride bike, with handover from an ACTiV staff member, choose our Personal Bike Delivery service.