Delivery | Activ Cycles

Delivery Information

Activ Cycles offers home delivery and Click and Collect on all items. We also offer personal delivery of bikes to South East England (see below).

We aim to despatch all goods in stock as quickly as possible. We will send you an email when the item is despatched along with tracking details. For bikes, we need to allow 2 days for build and pre-delivery inspection.

We only deliver to mainland UK and not elsewhere. We use Royal Mail, DPD, and DX courier services who will need a signature on delivery.

For Click and Collect enquiries regarding your order, please contact the collection store.

For delivery enquiries regarding your order, please contact sales@activfolkestone.co.uk or telephone 01303 240110.

A summary of our delivery types, costs, and delivery times is as follows:

DELIVERY TYPE	COST	DELIVERY TIMES
Click and Collect	Free	Available same day if in-store
Personal Bike Delivery (South East England)	Free for bikes over £1,000 or £24.99	5-7 working days (We will call you to arrange a time and date)
Personal Bike Delivery (Rest of England and Wales)	£79.99 (Only avaliable for bikes over £1000)	5-7 working days(We will call you to arrange a time and date)
Standard Bike Delivery (not available for E-bikes)	Free if over £1,000 or £14.99	5-7 working days
Standard Delivery, non-bike	Free if over £50 or £4.99	2-4 working days
Priority Delivery, non-bike	Free if over £100 or £7.99	1-2 working days
Standard Delivery, bulk non-bike	Free if over £800 or £14.99	2-4 working days

The delivery times are if the item is in stock. If the item is at the supplier’s warehouse or on pre-order with an expected date, we will contact you to let you know the estimated despatch date.

bIncludes bike frames, bike forks, groupsets, rollers, turbo trainers, track pumps, wheels, and workstands.

Standard Bike Delivery

We will build the bike, do the pre-delivery inspection, and pack the bike in a box for despatch to you. You will need to unpack the bike, align the handlebars, add on pedals, and adjust the saddle.

Personal Delivery of Bikes

We offer personal delivery of bikes to customers living in South East England (Berkshire, East Sussex, Kent, London, Surrey, and West Sussex). Delivery to any other areas will only be by prior agreement.

We want our local customers to experience our in-store service at their doorstep.

1. Our qualified mechanics build the bike, and do the pre-delivery safety inspection.

2. If you provide bike fit measurements, we will adjust the bike to your specifications for optimal comfort and performance. We also add any accessories or upgrades so that your bike is ready to ride when delivered.

3. We will contact you and arrange a suitable time and date for delivery.

4. One of our staff will deliver the bike and do a full technical handover and check to see that the bike fits.

*Subject to eligibility and not always available on sale items.